Technical Service and Maintenance

The value of a system is measured by whether it works at the moment it is needed. Camera lenses get dirty, disks reach end of life, alarm batteries weaken, software needs updating. These are not faults but predictable wear — and because they are predictable, they can be planned for.

Scope of periodic maintenance

On camera systems: lens cleaning, image quality checks, disk health scans, recording continuity tests and software updates. Gaps in recording most often come from disk problems, and they are usually noticed only when an incident has already happened.

On alarm systems: battery measurement, detector testing, siren checks and panel updates. The battery is the first item through which a system silently goes out of service.

On fire systems: detectors are triggered and tested, call points checked, siren sound level measured and the panel's battery endurance tested.

On the network and IT side: switch and access point checks, UPS battery testing, backup verification and licence renewal tracking.

Fault response

At sites under a maintenance agreement, we attend on site when a fault is reported. Where remote access is available, the problem is first examined remotely; in cases that can be resolved that way, waiting time disappears entirely.

Reporting

The work carried out, parts replaced and measurement results are reported. This record serves two purposes: the system's history becomes traceable, and if a fault recurs, there is data on which to base a permanent fix.

Work outside a contract

We service existing systems even without a maintenance agreement. On systems installed by another company, we first assess the current state: equipment, cabling and configuration are inspected, and what can be done is shared in writing.